TERMS OF SERVICE

OVERVIEW
This website is operated by Couch Online. Throughout the site, the terms “we”, “us” and “our” refer to Couch Online. Couch Online offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. ONLINE STORE TERMS

By using our site, you confirm you are of legal age in your jurisdiction or have consent from a guardian. You may not use our products for illegal or unauthorized purposes, and you must not transmit harmful code such as viruses. Violation of these Terms will result in immediate termination of service.

2. GENERAL CONDITIONS

We reserve the right to refuse service at any time. You understand that your content (excluding credit card details) may be transferred unencrypted over networks. You agree not to duplicate, sell, or exploit any portion of our service without express permission. 

3. ACCURACY & TIMELINESS OF INFORMATION

We do not guarantee that information on our site is always accurate, complete, or up to date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4. MODIFICATIONS TO SERVICE & PRICING

Prices are subject to change without notice. We reserve the right to modify or discontinue services at any time without liability. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service at any time.

5. PRODUCTS & SERVICES

Some products or services may be available exclusively online or in store and are subject to return or exchange as per our Return Policy. We strive for accuracy in product displays but cannot guarantee your screen’s color display is accurate. We may limit sales at our discretion and are not obligated to offer any product or service in all locations. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6. BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or limit any order at our discretion. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate personal, account and payment information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

7. OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide access to third-party tools, which are offered “as is” without warranties. Use them at your own risk. Links to third-party websites are not under our control, and we are not responsible for their content or transactions. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Future services and/or features offered through the website (including, the release of new tools and resources) shall also be subject to these Terms of Service. 

8. USER COMMENTS & FEEDBACK

By submitting comments, suggestions, or other materials, you grant us unrestricted rights to use them. We may, but are not obligated to, monitor or remove content we find objectionable. You must not submit unlawful, abusive, or misleading content.

9. PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy.

10. ERRORS & INACCURACIES

Occasionally, our site may contain typographical errors or inaccuracies, including pricing or product descriptions. We reserve the right to correct any errors and modify or cancel orders based on inaccurate information.

11. PROHIBITED USES

You are prohibited from using our site for:

• Illegal activities
• Violating intellectual property rights
• Harassment, discrimination, or abuse
• Transmitting malware or collecting personal data
• Spamming or deceptive practices

Violating these terms may result in termination of service.

12. TREATMENT OF STAFF

We value our employees and customer service teams and expect all customers to treat them with courtesy and respect. Abusive, threatening, discriminatory, or inappropriate behavior toward our staff—whether via phone, email, chat, or any other communication channel—will not be tolerated. We reserve the right to refuse service, cancel orders, and restrict access to our website for individuals who engage in such behavior.

13. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind

Couch Online, its affiliates, employees, and suppliers shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service. In jurisdictions that do not allow such exclusions, liability is limited to the maximum extent permitted by law.

14. INDEMNIFICATION

You agree to indemnify and hold Couch Online and/or our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees harmless from any claims, damages, or legal expenses resulting from your breach of these Terms or violation of any law or third-party rights.

15. SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remainder shall remain in effect.

16. TERMINATION

We may terminate or suspend your access to our services at any time if you violate these Terms, or 2we suspect you may have violated these Terms. You will remain liable for all outstanding payments. 

17. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Couch Online, superseding any prior and/or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

18. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Australia.

19. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Continued use of our site after changes are posted constitutes acceptance of the revised Terms.

20. CONTACT INFORMATION

For questions regarding these Terms, contact us at sales@couchonline.com.au.