Warranty

Mandatory Wording

If you are a “consumer” under section 3 of the Australian Consumer Law, the following mandatory text applies:

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Warranty

Couch Online provides the following warranties in addition to any rights or remedies you may have under the Australian Consumer Law. All warranties are subject to the exclusions in this warranty document. 

 Type of Warranty  Warranty Period (from date of purchase)
Structural Warranty for Furniture (bed frames, chair frames, dining tables and sofa frames) 3 Years
Upholstery Warranty on Sewing, Seams and Cushioning  1 Year


Exclusions

Subject to any rights or remedies you may have under the Australian Consumer Law, the warranties listed above do not apply in relation to:

Coverage for damages due to normal wear & tear; 

Goods that are relocated from the Customer's original delivery location; 

Goods which, by their nature or design, can be expected to exhibit minor flaws or variations, for example Goods which are designed to be of a rustic nature where surface details may vary from the imagery or display model;

defects or damage resulting from your negligence, abuse or misuse of the Goods, including inadequate or improper maintenance, exposure to water, direct sunlight, salt, air, chemicals, accidents, any use for which the product was not designed;

the fabric or leather coverings of Goods, unless the sale document provided to you expressly states that a warranty will apply;

your failure to follow the product's care Instructions or manufacturer’s instructions or specifications;

any damage caused by a transport carrier that you engage directly;

any Extreme Use; or

any damage caused by work carried out on or in respect of the Goods by a contractor or third party.

 

Making a claim under this warranty

If a defect appears in Goods covered by the warranty within the warranty period, you must stop using the Goods immediately. You can make a claim under this warranty by contacting us using the details on our contact page.

Once we receive your claim, one of our representatives will assess, in a reasonable manner, whether the warranty claim is valid. If it is, we will inform you of how we will proceed to honor it.

After submitting your claim, we may ask you to provide proof of purchase, answer questions to help identify potential issues, and follow our procedures for obtaining warranty service. This could include a physical or virtual inspection of the Goods. It’s important that you respond to all requests promptly.

In accordance with your rights under the Australian Consumer Law, we will cover the reasonable cost of returning the Goods, if necessary. However, if we determine that your claim is not valid after inspecting the Goods, you will be responsible for the cost of return and any re-delivery charges.

 

Remedies

In accordance with your rights under the Australian Consumer Law, if your warranty claim is valid, we will, at our discretion, repair the Goods, provide a refund, or replace them with an item of equivalent function and quality. If the Goods (or any of their components) are replaced, the replacement item will become your property, and the replaced Goods will become ours.